Astrasim Terms and Conditions

The following forms the terms and conditions between you and Astrasim/Just Flight for the use of this website and for the purchase of goods for your own private use. It is in addition to your statutory rights. If you have any comments or are unsure about any aspect of these conditions then please Contact Us

Information about our products

Astrasim/Just Flight will provide honest, clear and legal information and advertising about the products we have for sale. All such material meets the conditions of the British Codes of Advertising and Sales Promotion (which you can see at the Advertising Standards Authority website) and we will comply with any rulings given by the ASA on any complaints raised with them.

We will not advertise for sale any product that we do not genuinely believe to be available as advertised. If the release date of a product changes we will show this change on our website promptly and, if practical, let you know if you have already placed an order for it.

Each product will be accompanied by details of any specific technical requirements required in order to operate it correctly. Please make sure that you have checked these requirements before purchase.

Prices 

The prices of all goods on our website are quoted inclusive of VAT, packaging and delivery to UK addresses ONLY!

Ordering and Delivery 

We accept payment in UK pounds sterling, The methods of payment we accept are:

Paypal Secure:

Debit cards displaying the Maestro, Solo or Visa Delta logos

Credit cards displaying the Visa, Mastercard or JCB logos

Delivery is generally by Royal Mail First Class post in the UK. As delivery is made by the relevant postal authority we cannot make any special arrangements for delivery times or dates.

In exceptional circumstances we reserve the right to refuse your order, in which case we will promptly notify you and explain why this is the case.

Delivery times

We aim to despatch all orders by the next working day after receipt − at the latest!

For Royal Mail First Class post delivery we're told to allow up to 28 days for delivery, but it's clear that if you've ordered something and we've sent it, you should expect it to arrive within a couple of days. If nothing has arrived (in the UK) after a week, let us know and we'll check that it was despatched to the correct address. After 14 days we'll give up waiting and send a replacement. Hopefully the additional money we spend in despatching the second copy will be spent on improvements by the postal services.

Returns and Refunds

We provide a satisfaction guarantee on all our own published products (no matter where they are purchased), whether faulty or otherwise. If you are unhappy in any way with a product you have purchased directly from us then please e-mail us and tell us why within 28 days of receipt. We will then provide details of how you can return the product (at your cost), together with your receipt for a refund or exchange. Unfortunately, we cannot refund or exchange items purchased second-hand.

When we have agreed to exchange or refund your purchase, you will be issued with a returns authorisation which must be quoted when returning any item to us. You must return the item to us promptly. We must receive the goods back within 14 days (UK residents) of your receipt of the returns authorisation. If we receive goods back outside these time limits or without correct authorisation, we may not be able to process your refund or exchange.

When we have agreed to refund you, we will return your money within 30 days (generally much sooner) of our satisfactory receipt of the goods you are returning.

Support

We provide free technical support on our own published products only. Details can be found in the Support Section of the Just Flight website.

Please note that we will not provide support on second-hand products. If you require support on such used items then you should contact the original seller.

Privacy

Astrasim/Just Flight is committed to safeguarding the privacy of its customers and users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998) and according to this Fair Deal Policy.

Children

While our site is generally suitable for viewing by children and we welcome flight simulation enthusiasts both young and old equally, anyone under the age of 18 is not permitted to make any purchases from this site.

If you are under 18 it is your responsibility to notify us of this so we can take appropriate steps. The law requires us to hold only limited information on minors.

Consumer Law

We meet all obligations under the consumer protection laws currently in force in the United Kingdom, including the Sale of Goods Act 1979.

Complaints and Solving Disputes

We will deal with complaints confidentially, efficiently and promptly. We will acknowledge any complaint within five working days.

Your commitment to Astrasim/Just Flight

All portions of this website and arrangement thereof, and all software code and other material on this website are ©2008 Just Flight or its content and technology providers.

You agree that you use this website at your own risk and accept it 'as is'. You agree that you shall not hold Astrasim/Just Flight or any of its employees or agents liable for any damage or loss, however caused and whether due to Astrasim/Just Flight's negligence or otherwise.

You agree that you will only use this website for your own personal use and shall not copy or otherwise infringe the rights of Astrasim/Just Flight or use this website for any illegal or unauthorised activity.

By using this site you agree to act in an honest and honourable manner in your dealings with us and that you are who you say you are.

You agree to accept liability for any loss suffered by Astrasim/Just Flight as a result of any fraudulent or unauthorised action deliberately caused or initiated by you.